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General Help Desk Information

If you have any questions regarding the Survey, the CPOE Evaluation Tool, or need general assistance, Leapfrog offers an electronic Help Desk. The Help Desk is staffed from 9:00 a.m. to 5:00 p.m. ET on all regular business days. The Help Desk is not staffed on federal holidays. Help Desk tickets are responded to within 1-2 business days. Hospitals should plan ahead to ensure they have a security code and are able to access the Survey well in advance of any Survey deadlines.  

More information on submitting and managing your Help Desk requests can be found in the Help Desk Guide.

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Leapfrog Help Desk Holiday Schedule

Martin Luther King, Jr. Day January 16 closed
Leapfrog Staff Retreat January 18 closed
Presidents Day February 20 closed
Memorial Day May 26 closing at 2 PM ET
May 29 closed
Juneteenth June 19 closed
Independence Day July 4 closed
Labor Day September 1 closing at 2 PM ET
September 4 closed
Veterans Day November 10 closed
Thanksgiving November 22 closing at 2 PM ET
November 23 - 24 closed
Christmas 2023 & New Year's 2024 December 25 – January 1 closed


Other helpful links.

If you need a copy of your security code emailed to you or need to request a security code for the first time, please visit Get a Hospital Security Code.

Need help navigating the Online Survey Tool? Download the Online Survey Tool guide.

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